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Welcome to your Accessibility Resource Center.

At Verizon, we’re striving to move our world forward through diversity, equity and inclusion. This means improving the customer experience for everyone.

Explore key
accessibility features.

Live Caption

Enable your device to detect speech and automatically generate captions during phone calls or even while listening to music with lyrics.

Universal Switch

For those who have difficulty touching device screens, designate certain touches or gestures to control specific actions on your phone.

Display Settings

Take advantage of high contrast, large display, large fonts, high contrast fonts, zoom, magnification and much more.

Accessibility Shortcuts

Make it quick and easy to turn on or switch between your accessibility apps.

Sound Amplification

Filter, augment and amplify the sounds in your environment or on your iOS or Android device.

Find what works
for you.


Discover products like screen readers and dictation apps designed to help the blind or those with low vision.


Features like real-time text (RTT), text telephone (TTY) and closed captioning can assist users with auditory impairments.


Use a variety of tools built into your device to help you stay organized and on track throughout the day.


Interact with your devices via other assistive devices, your voice, facial expressions, gestures or a simple tap.


Discover new technologies that enable people to live healthier, more fulfilling lives at all ages.

Neurological Diversity

Stay focused with features that reduce distractions or temporarily limit your device to operate only one app at a time.

Verizon Accessibility

Increasing access.

We want to make sure that every customer has the chance to get the very most from their Verizon digital experience. Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.

Optimizing your experience.

To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:

  • We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.

  • We work with our Advocates for Disability, Accessibility, Neurodiversity, and Caregiver Empowerment (ADVANCE) resource group, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.

  • We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.


Improving constantly.

Our commitment to accessibility doesn’t stop. We continue to assess and reassess our content to create a more accessible user experience across our digital spaces.

Contact us.


  • National Accessibility Customer
    Service Center
  • 1-888-262-1999
  • Monday – Saturday
    8:00 am to 7:00 pm EST
  • Sunday
    8:00 am to 5:00 pm EST


  • Verizon Center for Customers
    with disabilities- Fios
  • 1-800-974-6006 Voice
    or TTY 1-508-251-5301
  • Monday – Friday
    8:30 am to 5:00 pm EST